The Speed of Trust: The One Thing that Changes Everything by Stephen M.R. CoveyFrom Stephen R. Coveys eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trustand the speed at which it is established with clients, employees and constituents is the essential ingredient for any highperformance, successful organization.
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationshipfrom the most personal to the broadest, most indirect interactionand how to establish trust immediately so that you and your organization can forego the timekilling, bureaucratic checkandbalance processes so often deployed in lieu of actual trust.
Interview: Stephen M. R. Covey on “The Speed of Trust”
In the book I point out that partnerships based on trust outperform partnerships based on contracts. Compliance does not foster innovation, trust does. In issue after issue, the data is clear: high trust organizations outperform low-trust organizations. Total return to shareholders in high trust organizations is almost three times higher than the return in low trust organizations. So we assert that trust is clearly a key competency.
Genuine trust is founded on layer upon layer of deliberate behaviors. Nobody understands these behaviors better than Stephen M. Now we dive into some of the specific behaviors that create the high-trust dividends. Stephen M. Then they want the framework for building and maintaining trust.
Please Send Questions
Almost everywhere we turn, trust is on the decline. Trust in our culture at large, in our institutions, and in our companies is significantly lower than a generation ago. Consider the loss of trust and confidence in the financial markets today. Indeed, "trust makes the world go 'round," and right now we're experiencing a crisis of trust. This crisis compels us to ask three questions. First, is there a measurable cost to low trust? Second, is there a tangible benefit to high trust?