Clarify expectations speed of trust

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clarify expectations speed of trust

The Speed of Trust: The One Thing that Changes Everything by Stephen M.R. Covey

From Stephen R. Coveys eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents —is the essential ingredient for any high–performance, successful organization.

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust.

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Stephen Covey: The Speed of Trust Book Summary

Interview: Stephen M. R. Covey on “The Speed of Trust”

Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you continue browsing the site, you agree to the use of cookies on this website. See our User Agreement and Privacy Policy. See our Privacy Policy and User Agreement for details. Published on Jan 4, Leadership ,Trust, Leading the org. SlideShare Explore Search You.

In the book I point out that partnerships based on trust outperform partnerships based on contracts. Compliance does not foster innovation, trust does. In issue after issue, the data is clear: high trust organizations outperform low-trust organizations. Total return to shareholders in high trust organizations is almost three times higher than the return in low trust organizations. So we assert that trust is clearly a key competency.

Genuine trust is founded on layer upon layer of deliberate behaviors. Nobody understands these behaviors better than Stephen M. Now we dive into some of the specific behaviors that create the high-trust dividends. Stephen M. Then they want the framework for building and maintaining trust.

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Almost everywhere we turn, trust is on the decline. Trust in our culture at large, in our institutions, and in our companies is significantly lower than a generation ago. Consider the loss of trust and confidence in the financial markets today. Indeed, "trust makes the world go 'round," and right now we're experiencing a crisis of trust. This crisis compels us to ask three questions. First, is there a measurable cost to low trust? Second, is there a tangible benefit to high trust?

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3 thoughts on “The Speed of Trust: The One Thing that Changes Everything by Stephen M.R. Covey

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  2. Nov 30, Clarify Expectations "Almost all conflict is a result of violated expectations." Blaine Lee Do you agree? The question is posed in this chapter.

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